Customer Service

We are a leading developer and manufacturer of mechanical and electronic locking systems as well as car access and authorization systems for the global automotive industry.Founded in **** in Velbert, Germany, we are an independent,family-owned company with around 7,500 employees at locations in Europe, America and Asia and achieved sales of more than EUR 1.2 billion in the financial year ****.
**Your Responsibilities**- Analyze customer demand received through EDI in the ERP system to ensure stability in requirements, detect fluctuations, and confirm that the information reflected in the ERP can be reliably used as a basis for sales forecasting and capacity planning.
- Manually enter customer demand in the ERP system when EDI data is not received correctly.
- Correct or cancel customer releases when necessary.
- Coordinate critical customer deliveries, prioritizing internal suppliers when needed.
- Manage customer complaints related to under-shipments or non-comp...