Customer Service Quality Lead & Team Coach

Firstsource is seeking a Team Leader in Taguig, Philippines, responsible for leading a team of customer service associates. The role requires motivating the team to achieve set KPIs and SLAs while ensuring a quality-focused service.

The ideal candidate will have 1-2 years of supervisory experience in a healthcare campaign, excellent communication skills, and proficiency in MS Excel. This role involves conducting evaluations, organizing training programs, and fostering team cohesion through effective management practices.