Customer Service Rep II (Remote and Temporary)

About the Role

Maximus is recruiting for a Customer Service Rep II to support our CDC INFO program. CDC INFO is the CDC's national contact center, providing information to the public, healthcare providers, and public health professionals. We offer customer service via phone, email, or chat to provide reliable, science‑based health information on over 750 health and COVID‑related topics.

Please note: You must be available to work an 8‑hour shift between 8:00am – 8:00pm EST, Monday – Friday. This is a temporary, remote position that requires the use of your own personal equipment.

Essential Duties and Responsibilities

• Provide customer service for routine inquiries via telephone, email, web chat, or written letters.
• Answer incoming communications and assist with vaccine scheduling or kit distribution for the general public, clinicians, and government officials.
• Utilize databases and written materials to provide ...