Customer Service Representative Bilingual Role

Join Teladoc Health as a Bilingual Customer Service Representative, delivering outstanding support to patients and members. Manage calls, emails, and chats while ensuring satisfaction and addressing concerns.
This Tier 1 support role emphasizes effective communication and problem-solving for patient inquiries. Your ability to engage empathetically and organize competing priorities will be vital. Fluency in both English and French is essential to assist our diverse clientele in a dynamic environment.
Key Responsibilities:
• Answer inbound calls, emails, and chats professionally
• Address patient questions and resolve issues promptly
• Share information about Teladoc Health services accurately
• Manage crisis situations with calm efficiency
• Strive for high customer satisfaction in all interactions
Requirements:
• Must be bilingual in English and French
• Strong empathy and engagement with patients
• Exemplary organizational abilities in high-paced setti...