Customer Service Representative (Blended Account)

Position Description:

The main responsibility of the Order Management Consultant is to ensure new business clients are properly assisted, ensuring they don't cancel, address any issues they may have and/or to adjust or upsell their newly acquired broadband solution. This is not technical support, however if technical support is needed, we can direct them to the right department.

Your future duties and responsibilities:

. Acknowledge sales orders assigned.
. Contact customer for service validation and delivery as defined by stated quality KPI's.
. Timely and accurate management of assigned orders, including utilization of Order Management Tracker system.
. Effective escalation management
. Call new clients and offer our assistance (Outbound)
. Ensuring a low cancellation rate with reasons within Order Management's control by doing due diligence in reaching out to the appropriate channels or resources and taking acti...