Customer Service Representative

Description We are looking for a Customer Service Representative to support a high-volume service environment in Tennessee. This Long-term Contract position focuses on delivering courteous, efficient assistance to customers by phone while ensuring orders and service requests are handled accurately. The ideal candidate is comfortable managing frequent interactions, resolving routine concerns, and maintaining a careful approach throughout each conversation.

Responsibilities:
• Respond to incoming customer calls promptly and provide helpful, solution-focused support.
• Assist customers with questions related to products, services, orders, and general account matters.
• Enter customer orders and service details carefully to maintain accurate records.
• Handle a steady flow of inbound and outbound phone interactions in a thorough manner.
• Address customer concerns by clarifying issues, identifying next steps, and following established service procedures.
• Docume...