Customer Service Representative CDM

Job Title

Customer Service Representative

Schedule

Operations Shift: Monday to Friday 8:00 AM a 5:00 PM / 8:30 AM a 5:30 PM / 9:30 AM a 6:30 PM / 10:00 AM a 7:00 PM (Training schedule is 9:30 AM to 6:30 PM COL time). Shift will be fixed once starting operations!

Job Description

The Customer Support Representative (CSR) provides a high level of customer service in a call center environment. As the first point of contact for our members, the CSR provides effective problem resolution by combining technical knowledge with unsurpassed relational skills in order to delightfully satisfy our customers.

Responsibilities

• Works on site with consistent attendance.
• Answer telephone calls from providers and members, using the appropriate greeting.
• Listen to clients issues and clarify the question or problem the client needs to find a resolution.
• Provides information necessary to resolve clients inquiry or ...