Customer Service Representative

We are seeking passionate and customer-focused individuals to join our team. In this role you will
provide EXCEPTIONAL customer support to home internet customers across the United States. You
will serve as the first point of contact, assisting customers with inquiries, troubleshooting
connectivity issues, and ensuring an outstanding experience with our services.
SPECIFICATIONS AND QUALIFICATIONS:
- At least six months worth of BPO experience in customer service
- Experience / inclination towards up-selling and cross-selling
- Able and willing to work on-site
- Flexibility to work shifts, evenings, weekends, and holidays as needed
- Experience using a personal computer and Microsoft Office products
- Able to work under pressure while delivering results in accordance with the project
- requirementsROLES AND RESPONSIBILITIES:
- Customer Interaction: Respond promptly and professionally to inbounds calls from
customers regarding their home internet se...