Customer Service Representative - CSR - Davao - 19K

AddForce Human Resources Solution Inc.

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

Qualifications

• No BPO experience required
• Work onsite
• Willing to work even Holidays
• Night shift
• Performance Bonus

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues and complaints , escalating complex cases to the appropriate departments when necessary.
• Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
• Process orders, returns, refunds, and account updates as ne...