Customer Service Representative (CSR)

Job Overview

AV Taxi Rides is seeking a professional and customer-focused Customer Service Representative (CSR) to join our team in Hartford. In this role, you will assist customers with transportation service inquiries, ride scheduling, and general support while helping ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions
• Resolve customer concerns and escalate issues when necessary
• Maintain detailed and accurate customer records
• Coordinate with dispatch and operations teams to support customer needs
• Process service requests efficiently and professionally
• Deliver exceptional customer service in every interaction

Qualifications

• High school diploma or equivalent required
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving...