Customer Service Representative

Job Summary

Reporting to the Team Lead /Senior Customer Service. We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to Chinese English & other native speaking clients using google translate, resolving inquiries efficiently employing a value-based relationship approach such as upselling & cross‑selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities

• Respond to customer inquiries via phone, email and chat in Chinese English & other native speaking clients using google translate.
• Provide accurate information regarding products, services and policies.
• Resolve customer issues promptly and professionally.
• Maintain detaile...