Customer Service Representative

Call Centre Agent – Gold Trade Online

Job Summary

The role is responsible for handling customer inquiries, assisting clients with account setup. The role requires strong product knowledge, sales acumen, and customer service skills to ensure an exceptional client experience in compliance with company policies and UAE regulations.

Key Responsibilities

• Respond promptly to customer calls, WhatsApp, emails, and chat inquiries regarding gold trading accounts, platform features, and transaction procedures.
• Guide new clients through account registration, verification (KYC), and trading platform navigation.
• Provide accurate information about live gold prices, market updates, and trading processes while maintaining compliance with company policies.
• Resolve customer concerns and elevate technical or financial issues to the appropriate departments when necessary.
• Maintain high levels of professionalism, empat...