Opportunity Description
Customer Service Representative (EGGS - - FTCSR)
Position: Customer Service Representative
Number of hours: 40 hours/week
Time Zone: New York Time
Tasks required:
- Inbox Management: Efficiently manage and respond to emails in our support inboxes, ensuring all inquiries are addressed promptly
- Issue Escalation: Serve as a liaison between clients and technical support teams by escalating complex issues to the appropriate technical staff
- Internal Routing: Direct clients to the appropriate departments within the company to ensure they receive timely and accurate assistance
- Agreement Creation: Draft and manage agreements with clients, ensuring all documents are accurate and complete
- Live Support: Actively respond to live chat inquiries and answer phone calls to assist clients with their immediate needs
- Communication Facilitation: Help coordinate and communicate p...
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