Customer Service Representative

Description
We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village, IL. This contract opportunity is ideal for someone who thrives in a fast-paced, high-volume customer support setting and enjoys helping customers with account questions, service requests, and billing concerns. The person in this role will act as a key point of contact for customers while partnering with internal teams to deliver accurate, timely, and attentive service.


Responsibilities:

• Respond to incoming customer calls and messages regarding service requests, account updates, billing questions, and general support needs.

• Work closely with operations and other internal departments to investigate service concerns and help bring customer disputes to resolution.

• Gather customer information through direct interaction and accurately enter account details, service updates, and notes into company sys...