Customer Service Representative

Description We are looking for a Customer Service Representative to support customers and deliver responsive service from Farmington, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping resolve customer concerns. The role focuses on managing customer interactions by phone, identifying solutions, coordinating next steps when needed, and maintaining accurate records in a CRM system.

Responsibilities:
• Respond to inbound customer inquiries professionally and place outbound calls as needed to provide updates or gather additional information.
• Investigate customer concerns, identify practical solutions, and guide individuals through issue resolution with a service-focused approach.
• Arrange service appointments when required and confirm scheduling details accurately with customers.
• Record conversations, case updates, and follow-up actions thoroughly in the company CRM ...