Opportunity Description
Customer Service Representative for Healthcare Account | With 21K Signing B at ISTA Personnel Solutions
Location: Manila, National Capital District, Philippines
Remote: Yes (Telecommute available)
Description
ISTA Solutions, an outsourcing/offshoring company, seeks an experienced Customer Service Healthcare Representative to join a rapidly expanding team. The role focuses on patient support, order management, and billing inquiries for diabetes supplies within the U.S. healthcare insurance market.
Responsibilities
- Handle inbound and outbound calls from patients, healthcare providers, and insurance representatives regarding diabetes supplies, order status, billing inquiries, and product information.
- Provide guidance and education to patients on diabetes-related supplies such as glucose meters, test strips, and lancets.
- Coordinate with billing, insurance verification, and order fulfillment teams to resolve...
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