Opportunity Description
About this role:
Wells Fargo is seeking an Associate Customer Service Representative for one of the biggest lines of business in the Philippines.
In this role, you will:
Wells Fargo is seeking an Associate Customer Service Representative for one of the biggest lines of business in the Philippines.
In this role, you will:
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Regularly receive direction from supervisor and escalate questions and issues to more senior employees
- Interact with team on basic information, plus internal or external customers
- Philippi...
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