Customer Service Representative - healhcare - cognizant (Hybrid)

A Healthcare Account BPO (Business Process Outsourcing) Representative provides support services for healthcare providers, insurance companies, hospitals, clinics, pharmacies, and patients. The role typically involves handling customer service, insurance verification, claims processing, medical billing support, and healthcare-related inquiries.



Job Description



A Healthcare Account Representative is responsible for assisting patients, healthcare providers, and insurance members by managing healthcare-related transactions and inquiries while ensuring compliance with healthcare regulations and company policies.



Key Responsibilities

Customer Service

Answer inbound and outbound calls from patients, providers, and insurance members.

Assist with healthcare plan inquiries, benefits, and coverage questions.

Resolve customer concerns and provide accurate information.

Document all interactions in the system.

In...