Customer Service Representative II/III

**Description**
The Customer Service Representative II/III is responsible for meeting the goals and objectives of the organization by receiving, resolving, and communicating solutions to customer inquiries or complaints. This role focuses on maintaining customer satisfaction through accurate order processing, effective communication, and completing administrative tasks for an assigned portfolio of complex customer accounts. **This is a full-time hybrid position with the option to work out of our Wrightstown location, just 1-2 days per week. The rest of the week you can work from home.**
**What You Get to Do as a Customer Service Representative at ProAmpac**
+ Professionally engage with customers to understand and meet their complex needs, offering in-depth advice and guidance on products and services, including but not limited to, specifications and applications, and assisting customers in making informed decisions.
+ Provide tailored support for complex customer accounts, ...