Customer Service Representative

Summary:

The prime focus of this role will be to ensure delivery of excellent customer service through prompt and accurate processing of orders, communication, and coordination with other departments to resolve inquiries and promote customer loyalty.

 Reporting to the Region General Manager, the Customer Service Representative processes orders, corresponds and liaises with external logistic teams on inbound goods and fulfills customer inquiries to ensure customer satisfaction.  Provides administrative support for Japan office & legal entity management. 

Essential Duties and Responsibilities:

• Acts as first point of customer contact for general inquiries such as order intake, pricing, products, scheduling, etc.
• Immediately enters all customer orders into ERP and confirm orders to customers with terms, pricing and accurate delivery schedules.
• Maintains accurate shipping/logistics detail...