Customer Service Representative

Customer Support Executive – US Healthcare (Inbound Voice)

- Location

Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service)

Shift & Schedule

- Night Shift aligned with U.S. time zones

- Days Off: Fixed weekends – Saturday & Sunday

- Rotation: Monday to Friday workweek

About the Role

As a part of our US healthcare support team, you will:

- Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.

- Resolve queries professionally and accurately, ensuring timely issue resolution.

- Listen actively, empathize, and provide clear, personalized support.

Requirements

- Strong communication skills in English (verbal & written), preferably US accent-neutral.

- Minimum 12th pass; graduation or diploma is a plus.

- Comfortabl...