Customer Service Representative - London - £Competitive Salary

Job Title: Customer Service Representative

As a Customer Service Representative, you will be responsible for managing a defined customer portfolio, overseeing the entire supply chain process from planning and forecasting to order fulfilment and invoicing. You’ll play a crucial role in ensuring customer satisfaction and supporting sales activities to achieve business targets.

Responsibilities

Maintain day‑to‑day communication with customers, handling all aspects of the supply chain process including basic data management, forecasting, order processing, customer delivery processing and coordination, deviation management, and invoicing.

Collaborate with Sales Managers to support their sales activities and address any deviations from sales targets.

Coordinate stock consignment, handle claims, and monitor credit situations.

Liaise with transport companies to ensure timely delivery and compliance with regulations.

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