Opportunity Description
Customer Service Team Leader at Oslo Skin Lab
Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.
Requirements
- Proven leadership experience in a customer care, retention, or subscription-based environment
- Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role
- People-focused leadership style: high empathy, candid feedback with a thoughtful delivery
- Fluent in Spanish and English; additional languages (German or Portuguese) are a plus
- Flexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain
- Strong experience working with KPIs and performance management
- Able to balance hands-on operational involvement with str...
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