Customer Service Representative - Malaysia

Customer Service Representative - Malaysia

The customer service representative is the interface between our organization and our clients. This person is responsible for processing orders and customer service related tasks as required by the supervisor.

Your purpose is to minimize the friction between clients and production – making dealing with our company effortless for client.

Key Duties

• Process orders
• Triage Central Inbox
• Order ETA communications and tracking to customer
• Order acknowledgment to customer
• Process these ‘cases’ as rapidly and as accurately as is possible.
• Minimize case cycle times
• Ensure error free work
• Record all client contacts in CRM in real time
• Maintain productive and conflict-free relationships with other team members
• Maintain open communication with senior management and your team via phone and email
• Be punctual for ...