Customer Service Representative (Mortgage Advice Team)

We’re looking for people to join our Mortgage Advice Team as Mortgage Customer Service Representatives on a permanent basis.

About the Role

As a Mortgage Customer Service Representative, you’ll be the first point of contact for our mortgage customers, supporting them via phone and digital channels. You’ll play an important role in helping people at key moments in their lives from buying their first home to managing an existing mortgage. Every interaction is an opportunity to make a positive difference.

What You’ll Be Doing

• Supporting new and existing mortgage customers via phone and digital channels
• Handling a wide range of queries, including first-time buyers and product rate changes
• Completing eligibility and affordability checks
• Working closely with Mortgage Advisors to deliver a smooth, joined-up customer journey
• Providing clear, accurate, and empathetic support tailored to individual needs
  Full-time Management & Operations