Customer Service Representative

KEY ROLES & RESPONSIBILITIES 



1. Customer Support & Communication 

 Serve as the primary contact for a broad base of customers, managing enquiries, quotations, and order-related matters. 

 Deliver timely, accurate, and professional responses to ensure a consistent and reliable customer experience. 

 Take ownership of customer transactions and ensure continuity from enquiry through fulfilment. 

2. Quotation & Order Management 

 Manage end-to-end processing of quotations, sales orders, and order changes with speed and accuracy. 

 Validate part numbers, pricing, and requirements based on established guidelines and system data. 

 Balance throughput and quality to meet defined service levels and operational targets. 

3. Order Control, Prioritisation & Delivery Assurance 

 Monitor delivery timelines, and open transactions to ensure commitments are met. 

 Prior...