Customer Service Representative

Description We are looking for a Customer Service Representative to support government and military shipping customers from Nashville, Tennessee in a Contract position. This role focuses on delivering responsive service, resolving shipment and booking concerns, and working closely with internal operations teams and external partners to keep freight moving efficiently. The ideal candidate brings strong customer support experience, sound judgment, and the ability to manage multiple service needs in a fast-paced environment.

Responsibilities:
• Manage customer inquiries from government and military accounts by investigating issues, providing timely updates, and driving resolution through established service procedures.
• Review and support shipment bookings, including coordination for vessel space, equipment availability, and operational alignment with internal teams.
• Monitor cargo activity and documentation to help maintain accurate booking records, service quality st...