Customer Service Representative

Description We are looking for a Customer Service Representative to support daily customer interactions for a Contract position based in Newbury Park, California. In this role, you will handle incoming inquiries, process orders accurately, and provide timely assistance across phone-based service channels. The ideal candidate brings a customer-first approach, strong communication skills, and the ability to manage a steady volume of calls while maintaining accuracy and professionalism.

Responsibilities:
• Respond to inbound customer calls with professionalism, providing clear information and resolving questions efficiently.
• Enter customer orders into the appropriate system with a high degree of accuracy and attention to detail.
• Assist customers with product, service, and order-related inquiries to ensure a positive service experience.
• Conduct outbound calls as needed to follow up on requests, confirm details, or provide status updates.
• Document customer in...