Customer Service Representative

Description We are looking for a Customer Service Representative to support a high-volume onboarding initiative for a municipal service program. This contract position focuses on assisting a large number of incoming customers, guiding them through account setup, and delivering clear, attentive service over the phone. The ideal candidate is comfortable managing frequent inbound calls, collecting customer details accurately, and maintaining a helpful, efficient approach throughout each interaction.

Responsibilities:
• Manage a steady flow of inbound calls from customers seeking assistance with new account setup and service enrollment.
• Collect and verify customer information such as names, service addresses, and billing details with accuracy and care.
• Enter customer data into internal platforms promptly to ensure accounts are created and updated correctly.
• Support the onboarding of a large customer base by providing clear guidance and resolving routine questions...