Customer Service Representative

Job Description
Insight Global is seeking a motivated Customer Service Representative to join one of our large retail clients dedicated escalation team where delivering exceptional experiences truly matters. In this role, you’ll be on the front lines of resolving complex customer incidents, providing high-touch, white-glove service through phone and email interactions. You’ll navigate a fast-paced, high-impact environment, leveraging critical thinking and strong problem-solving skills to turn challenging situations into positive outcomes. On a weekly basis, you can expect to connect with approximately 150 customers and successfully resolve 60+ tickets using a dynamic ticketing platform making a direct impact on customer satisfaction and brand loyalty. This role is perfect for someone who thrives in structured, systems-driven environments but also brings energy, empathy, and ownership to every interaction. You’ll collaborate closely with your team to meet and exceed KPIs while contin...