Customer Service Representative

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.

Essential Duties & Responsibilities:

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Acts as a liaison between the customer and CFMOTO Operations
• Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
• Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
• Communicates in a timely mann...