Customer Service Representative

Penny Pals Corp, the group behind Penny Pairs, is looking for a efficient and organized Customer Service Representative 💍. We offer flexible work hours as well as a chance to grow with a fast-rising brand 🌎

The Customer Service Representative is responsible for providing timely and accurate support to customers of Penny Pairs, Gabbie Jewelry, and Moai across online platforms and physical stores. The role ensures smooth handling of customer inquiries, order-related concerns, and internal coordination to maintain a positive customer experience across all brands. The ideal candidate is customer-focused, organized, detail-oriented, and capable of handling multiple tasks and brands simultaneously. This role reports directly to the Logistics Manager and is under the Operations department.

Responsibilities

Customer Support & Communication

• Respond to customer inquiries across chat, email, social media, and messaging platfor...