Opportunity Description
Customer Service Representative - SD - FTCS
About the job
Position: Customer Service Representative
Number of hours: 40 hours/week
Schedule: 7AM-4PM PST
Responsibilities
- Respond to customer inquiries via email, chat, or ticketing systems in a professional and timely manner
- Log and manage customer interactions using our support tools and CRM
- Collaborate with cross‑functional teams (e.g., Product, Engineering) to elevate and resolve complex issues
- Send updates and daily reports in a timely manner
- Answer and route phone calls accurately; take messages when necessary
- Contribute to internal documentation and help center articles as needed
- Follow standard operating procedures (SOPs) for customer service interactions, documentation, and issue resolution
- Complete other administrative tasks as assigned
Requirements
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