Customer Service Representative

Job Purpose

• To support customers by providing helpful information, answering questions and responding to complaints.

Job Responsibilities

• To manning the information counter, welcoming customer and assisting customers with enquiries and provide accurate information.
• To manage lost and found items services in the mall.
• Respond to injuries and accident in the mall.
• To manage and monitor all common facilities i.e. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc.
• Support the Marketing Communications department in all promotional activities / campaigns events including event set-up, redemption.
• To handle customer complaints and feedback.

Education/Professional Qualification

• SPM/STPM OR Diploma Holder
• Relevant training or courses that Secretary and Administrative

Professional Experience

• Possess at least 1- or 2...