Customer Service Representative

The Digital Ambassador is a key client-facing role responsible for enhancing a MNC bank customer's banking experience through proactive assistance and guiding them towards digital solutions. This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services. The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or elevate complex issues to the appropriate depart...