Customer Service Representative

Description
We are looking for a Customer Service Representative to support refund application processing and provide responsive assistance to property owners in South Holland, Illinois. This Long-term Contract opportunity combines high-volume administrative review with direct customer interaction, requiring strong organization, accuracy, and professionalism. The person in this role will help ensure submissions meet program standards while guiding applicants through each step of the process.


Responsibilities:

• Evaluate refund submissions to confirm all required information, supporting records, and eligibility details are present before moving applications forward.

• Assist property owners by answering questions, explaining documentation expectations, and helping them complete and submit applications correctly.

• Record application activity in the processing system, including review notes, status updates, and assigned tracking numbers for e...