Customer Service Representative - St. Luke's Health Plan

The Customer Service Representative for the St. Luke’s Health Plan is the first point of contact for members, providing outstanding customer service and support. The Customer Service Representative will handle inquiries and assist with benefit-related questions. This role requires excellent communication skills, attention to detail, and a thorough understanding of the St. Luke’s Health Plan’s products and services across various lines of business.
- Serves as the primary point of contact for members contacting the call center with inquiries, concerns, or requests for assistance. Listens actively to members’ needs and concerns, demonstrating empathy and understanding, and provides accurate and timely information and assistance. Handles a variety of member interactions, including but not limited to phone calls, emails, portal inquiries, and social media inquiries, with professionalism and courtesy.
- Utilizes knowledge of insurance benefits across multiple lines of business, includ...