Customer Service Representative

Description
We are looking for a dependable Bilingual Customer Service Representative to support daily office operations and deliver responsive service to customers. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing administrative work with customer interaction and can manage detailed account tasks with accuracy. The role includes handling payments, maintaining customer records, preparing service-related documentation, and assisting with routine reporting in a fast-paced utility office environment.


Responsibilities:

• Manage incoming mail, organize account-related documents, and maintain accurate filing systems for office records.

• Assist customers by answering questions, resolving service concerns, and providing attentive support through inbound and outbound communication.

• Enter customer payments, post account activity in the system, and apply deposits, tap fees, and other charges a...