Customer Service Representative

Overview

Are you looking for a fresh career challenge? Do you want to work somewhere that invests in your professional development?

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones – resolving queries, making amendments to existing policies and policy renewals. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. 

Reporting to a Team Leader, your main responsibilities ...