Customer Service Representative

PalmPay  is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding.

We are expanding our presence in the Philippines through mobile installment programs for Transsion brands (Tecno / Infinix / Itel), enabling consumers to enjoy flexible and affordable financing options.

We are currently seeking a  proactive, experienced, and results-driven  Customer Service Representative  who will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities: Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.

Negotiate payment plans and secure timely settlements in line with company policies.

Maintain accurate and updated records of all collection activities in the system.

Provide clear explanations of account...