Customer Service Representative Team Lead

Job Description

• Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.

• Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members whom is found wanting.

• Training of new support representatives.

• Collaborating with team members to identify improvements to customer service processes.

• Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching.

• Make provision for a change of mode of operation when the existing one isn’t yielding maximum results.

• Creating an inspiring team environment with an open communication culture.

• Contributing to the g...