Customer Service Representative (UAE National)

Job Purpose

Managing all the rental activities at the rental location and performing the tasks as per the guidelines of the management.

Job Responsibilities

• Provide customers with the best rental experience by adopting the best market practices.
• Consistently achieve sales targets and optimize the utilization of vehicles.
• Liaise with various departments to ensure that vehicles are available on time and provide a seamless transaction for customers.
• Offer short‑term rentals (daily, weekly, monthly) strictly following company guidelines.
• Collect outstanding payments from customers, including all rental and non‑rental charges.
• Comply with rental procedures such as check‑out, check‑in, and adherence to proper documentation policy.
• Close the register and keep records as per the audit report.
• Manage KPIs to ensure satisfactory CPI results.
• Attend to customer requests and ensure vehicles ...