Customer Service Representative

Description We are looking for a Customer Service Representative to support a non-profit organization in Washington, District of Columbia. This Long-term Contract position focuses on delivering responsive service, maintaining accurate account records, and assisting with case-related follow-up. The ideal candidate brings strong communication skills, comfort handling inbound and outbound customer interactions, and the ability to manage administrative support tasks with accuracy and professionalism.

Responsibilities:
• Review incoming requests and open service cases to process account changes accurately and efficiently.
• Investigate returned mail related to payments and tax documentation, then update records and take appropriate follow-up actions.
• Provide courteous support through phone-based customer interactions, addressing questions and guiding individuals to the right resolution.
• Enter and maintain customer information in internal systems to ensure records re...