Customer Service SME

Salt is looking to hire Customer Service Specialist for a global technology company in Kuala Lumpur, Malaysia for 12 months & renewable contract role. In this role you will be responsible for ensuring the automation routes internal customers to the right internal team and to resolve their query.

Responsibilities

• Define, build, implement and monitor projects that increase internal customer experience.
• Monitor auto‑routing to ensure the right point‑of‑contact is documented in our system.
• Identify the most common FAQs and improve our technology self‑help tool so we enable our internal customers to self‑serve.
• Root‑cause analysis for ineffective routing, define a recovery plan and implement.
• Take total ownership if issues are not resolved, and work with our process team to define a strategy to resolve the gaps.

Qualifications

• Bachelor’s degree or above with over 3 years of relevant working experience...