Customer Service Specialist (Arabic Speaking)

HashKey Group is expanding its global footprint. We are seeking a Customer Service Specialist (Arabic Speaking) to support our growing user base in the MENA region

As a Customer Service Specialist, you will be the voice of HashKey Exchange for our Arabic-speaking clients. You will deliver world-class support, resolve complex inquiries, and ensure a seamless, secure trading experience for our global users

• Provide professional, timely, and accurate support to Arabic-speaking users via live chat, email, and ticketing system
• Resolve client inquiries regarding account onboarding, KYC verification, deposits, withdrawals, and trading operation
• Collaborate with compliance, product, and technical teams to collaborate and resolve complex user issue
• Maintain high customer satisfaction standards by adhering to institutional service level agreements (SLAs
• Collect user feedback and contribute t...