Customer Service Specialist at Convoy

Become a vital part of Convoy in London as a Customer Service Specialist, focusing on exceptional customer support and product education. Deliver timely solutions in a collaborative environment.

Convoy, a leader in construction materials, is hiring a motivated Customer Service Specialist for their London location. This role prioritizes assisting customers with orders and providing insights on product applications. Candidates should thrive in teamwork, contribute ideas, and maintain a strong attention to detail as they help our business grow.

Key Responsibilities:
• Process transactions including orders, quotes, and returns
• Coordinate delivery and pick-up schedules with the operations team
• Educate customers about products and their usages
• Generate and confirm purchase orders with suppliers
• Handle payment processing and maintain accurate sales records

Requirements:
• Experience in customer assistance withi...