Customer Service Specialist

Client Support Associate / Client Experience Coordinator

Overview:

We are looking for a proactive and communication-driven professional with up to 1 year of

experience in customer support, client coordination and or telecalling. The role involves

managing RSVP calls, collecting client feedback and supporting basic escalation calls as

required.

Key Responsibilities:

1. RSVP Coordination

● Make outgoing RSVP calls for events and update responses accurately.

● Maintain structured trackers and provide timely updates to the internal team.

2. Client Feedback & NPS Calls

● Connect with clients post-event to collect feedback and category-level ratings.

● Document insights clearly for internal performance review and reporting.

3. Escalation ...