Customer Service Specialist

Summary This position is in the Office of Community Care and reports to the designated Supervisory Health System Specialist (supervisor). The Specialist conducts reviews in the areas of community care coordination and claims related to care in the community to attempt to resolve concerns from Veterans and community providers. Conducts reviews as required by their direct supervisor and medical center leadership. Responsibilities Serves as the liaison between the patient/family, vendor, Veterans Board of Appeals, Congressional Liaisons, District Counsel, Veteran's Affairs Medical Centers, and the Office of Community Care and provides a channel through which the unit can respond to patients' needs and concerns. Identifies problems or answers questions about entitlement and services that can or cannot be provided; identifies sources of difficulty in obtaining services; negotiates VA red tape on behalf of the Veterans; makes appropriate referrals to other services within the VISN, Office of...