Customer Service Specialist

Bring your energy to Aggreko as Customer Service Specialist based in Dubai .

• Principal point of contact responsible for managing the customer relationship throughout the life of the hire proactively setting expectations and communicating changes.

• Lead support and guide the Customer Service team to ensure all customer related tasks are completed accurately and on time and provide the structured timely updates to the Manager.

• Oversee the department Dashboards BTT and reports to maintain the set KPIs for the team.

• Answers inbound telephone calls emails and other channels and deals with them promptly and efficiently against agreed touchpoint standards and KPIs

• Takes ownership of all reactive customer queries and follow ups on breakdowns complaints orders liaising with the appropriate teams to ensure these are resolved promptly to ...