Customer Service Specialist

Supply Chain Maidenhead Full-time United Kingdom

Job Description

As a Customer Service specialist, you will be the first point of contact for JDE customers and deliver customer services in line with defined policies and procedures. This is a B2B role, our customers are grocers, convenience and wholesale.

You will provide a complete order process and customer service facility to all customers and ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:

• Process customer orders according to target
• Number of end user customers on target
• Handling enquiries daily according to the defined target

The operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. The function manages sourcing, procurement...